1. Information We Collect
We collect information you provide directly to us, including:
- Account information — name, email address, and password when you create an account or subscribe to our newsletter.
- Order information — shipping address, billing information, and purchase history when you place an order.
- Communication data — messages you send us via contact forms, email, or quiz submissions.
- Usage data — browser type, device information, pages visited, and time spent on our site, collected via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and delivery
- Send order confirmations, shipping updates, and post-purchase communications
- Deliver marketing emails (with your consent) — newsletters, discounts, and product updates
- Respond to your inquiries and provide customer support
- Personalize your shopping experience and recommend products
- Improve our website, products, and services
- Detect and prevent fraud and ensure website security
- Comply with legal obligations
3. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies — required for cart functionality, checkout, and account access.
- Analytics cookies — help us understand how visitors use our site (via Polsia and Meta Pixel).
- Marketing cookies — used by Meta Pixel to build targeted advertising audiences.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
4. Data Sharing
We do not sell your personal information. We share data only in the following circumstances:
- Service providers — Stripe (payment processing), shipping carriers (fulfillment), and email platforms (communications) — each under strict data processing agreements.
- Legal compliance — when required by law, court order, or to protect our legal rights.
- Business transfers — in the event of a merger or acquisition, your data may be transferred to the acquiring entity.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for a minimum of 7 years for tax and accounting purposes. Subscribers can request deletion at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (for marketing emails)
- Data portability
To exercise any of these rights, email us at indisoap2022@gmail.com. We will respond within 30 days.
7. Children's Privacy
Our site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.